Last updated: 15th January 2026
lucidfrontora SARL ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).
The data we collect includes information you provide directly to us and information we collect automatically when you use our website and services. We collect personal data through various means including contact forms, email communications, phone calls, and website analytics.
Information you provide to us: This includes your name, email address, phone number, company name, project details, and any other information you choose to share when contacting us for consultations or services. We also collect information when you subscribe to our communications or participate in surveys.
Information we collect automatically: When you visit our website, we automatically collect certain technical information including your IP address, browser type, operating system, referring website, pages viewed, and the dates and times of your visits. This data collection helps us understand how our website is used and improve our services.
We use the personal data we collect for various business purposes, always in accordance with applicable data protection laws. The use of your data is based on legitimate business interests, contractual necessity, or your explicit consent where required.
We use your information to provide and improve our kitchen optimization services, respond to your enquiries, communicate about our services, process consultations, and maintain our business relationship with you. We also use your data to comply with legal obligations, protect our business interests, and ensure the security of our systems and services.
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as website hosting providers, email service providers, and analytics services. These third parties are bound by contractual obligations to protect your data and use it only for the purposes we specify. We may also disclose your information if required by law or to protect our legal rights.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain contact information and communication records for up to 7 years after our last interaction, unless a longer retention period is required by law. Marketing data is retained until you opt out or for up to 3 years of inactivity.
Under the GDPR and other applicable data protection laws, you have several rights regarding your personal data. These rights include the right to access, rectify, erase, restrict processing, object to processing, and data portability where applicable.
You have the right to request information about what personal data we hold about you, to correct inaccurate information, to request deletion of your data (subject to legal obligations), and to object to certain types of processing. You also have the right to withdraw consent where processing is based on consent, and to lodge a complaint with a supervisory authority if you believe your rights have been violated.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
As we are based in Luxembourg and operate within the European Union, your data is primarily processed within the EU. If we transfer your data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or appropriate contractual clauses.
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us using the following contact information:
lucidfrontora SARL
Grand-Rue 63, 3278 Dudelange, Luxembourg
Phone: +352 27314335
Privacy Email: privacy@lucidfrontora.top
General Contact: contact@lucidfrontora.top
If you believe that our processing of your personal data violates data protection laws, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (Commission Nationale pour la Protection des Données - CNPD) or the supervisory authority in your country of residence.